Kazakhstan’s GovTech experience has attracted British attention. More than 83,000 civil servants have been trained to work with artificial intelligence tools, while e-Qyzmet and digital HR became key topics in talks with the United Kingdom, DKNews.kz reports.
Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs Darkhan Zhazykbay met with Sally Axworthy, Ambassador Extraordinary and Plenipotentiary of the United Kingdom of Great Britain and Northern Ireland to Kazakhstan.
The sides discussed civil service modernization, digital HR, the use of artificial intelligence and opportunities for exchanging best practices.
More than 83,000 civil servants trained to use AI
One of the key figures presented during the meeting concerned the scale of AI training in the public sector.
Under the AI Qyzmet and AI Governance 500 programs, more than 83,000 civil servants have received training in the use of artificial intelligence tools.
The initiative reflects a broader shift in Kazakhstan’s public administration system: AI is increasingly being treated not only as a technological pilot, but also as a practical competency for government employees.
e-Qyzmet combines digital HR with AI-based proctoring
The British side was also introduced to the capabilities of the e-Qyzmet information system.
The platform enables the automation of HR processes, anonymization of candidate data and the use of AI-based proctoring.
These tools are designed to move more personnel procedures into a digital environment and reduce the role of manual processing in civil service recruitment and management.
The UK showed interest in three areas
Sally Axworthy expressed particular interest in Kazakhstan’s experience in digital HR, the use of artificial intelligence and anti-corruption measures.
According to the Ambassador, these areas are of practical relevance to the United Kingdom’s “Civil Service of the Future” program.
The sides also discussed opportunities to exchange experience in modernizing public administration.
Kazakhstan is introducing a hybrid civil service model
Darkhan Zhazykbay also briefed the British side on a broader package of reforms being implemented in Kazakhstan.
These include a hybrid civil service model, a mentoring institution, mechanisms for early career guidance and digital HR tools.
The reforms are intended to make public administration more results-oriented and better aligned with citizens’ needs.
“Head of State Kassym-Jomart Tokayev emphasizes that the state apparatus must be focused above all on concrete results and the well-being of society. The main task of the state apparatus is to respond to citizens’ needs and effectively address their problems. This is the essence of the principle formulated by the President: ‘Not the individual for the state, but the state for the individual,’” Darkhan Zhazykbay said.
The UK’s interest shows that Kazakhstan’s experience in digital HR and AI-driven public administration is becoming a subject of international professional exchange, not just domestic reform.
Earlier, we reported on the launch of AI Qyzmet and the training of civil servants to use artificial intelligence tools. That experience is now being discussed with British partners as well.
