The eGov Mobile application has undergone its most significant update in recent years: featuring a redesigned interface, improved navigation, intelligent search capabilities, and quick access to digital documents. The update responds to growing demand – over the past five years, the number of eGov Mobile application users has increased sixfold, surpassing 11 million, DKNews.kz reports.
Intelligent search and virtual assistant
One of the key innovations is the intelligent search feature. Now, when you enter a query, all relevant results are displayed, including services, real-life situations. An AI-powered eGov virtual assistant has been introduced next to the search bar.
The eGov AI is integrated into the app and assists users in quickly finding the information they need about public services. It operates in a chat format – simply ask a question, and the assistant will explain in plain language what steps to take, and if needed, direct you straight to the relevant section or service. This approach saves time and makes navigation easier. Simply click the eGov AI icon next to the search bar to start a chat with the assistant and receive an answer within seconds.
Enhanced security
During the eGov Mobile update, special attention was given to information security. Personal data protection has been enhanced, and several technical improvements have been implemented to strengthen the system’s resilience against external threats.
User-friendly navigation
The homepage now includes icons for the most popular services, including quick access to public services. The icon featuring the eGov logo is prominently displayed and leads directly to the catalog, where all the services are conveniently organized by category. For easier navigation, services are divided into two sections: the e-Government portal and the e-Licensing portal. Below, banners with brief information about new features are displayed, along with lists of top, popular, and recommended services.
Updated "Services" section
For user convenience, the complete list of digital services is now accessible through the "Services" icon in the app’s bottom menu. In addition to the popular services featured on the homepage, all available tools are presented here, organized by sections.
The section’s interface has become more intuitive: each service is accompanied by a pushpin icon. When clicked, the service is automatically added to the list of popular services. Banners with brief descriptions of key features are also displayed on the page, helping users navigate the app’s capabilities more quickly.
Instant access to digital documents
Major updates have been implemented in the Digital Documents section. ID cards, passports, birth certificates, and other important documents are now displayed directly on the homepage – eliminating the need to navigate to a separate section. This enables you to instantly present the required document or QR code for authenticity verification.
Catalog of real-life situations
For user convenience, a dedicated catalog for real-life situations has been introduced. It provides step-by-step instructions for various processes, such as registering with a clinic, restoring documents, or obtaining a driver’s license. When selecting a specific situation, structured information is displayed detailing what to do, where to apply, which services to use, and the applicable regulatory documents.
Each real-life situation is accompanied by an interactive survey. The user is provided with a personalized script based on their responses. If the proposed solution doesn’t work, you can retake the survey – the system will then suggest an alternative option.
Improved eGov QR capability
An explanation of the service’s purpose is now displayed on the screen, and if needed, the screen automatically adjusts its brightness for comfortable use at night.
Modernization of the "Messages" section
Notifications about service statuses, survey results, and important updates are now grouped by topic, making it easier to locate the information you need.
Extended personal profile information
It now displays personal data, along with information about family, health, employment, fines, property, and other areas. The history of submitted consents is also available, and users can navigate to the desired section through clear and intuitive navigation.
The large-scale update of eGov Mobile was the result of the joint work of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan and National Information Technologies JSC.
