Low-cost airlines operate on a simple principle: passengers pay only for what they choose, DKNews.kz reports.
This applies not only to baggage or seat selection, but also to onboard meals. On FlyArystan flights, food is not included in the ticket price and is available for an additional fee — giving travelers flexibility to plan their trip according to their budget.
How the onboard catering system works
FlyArystan’s onboard catering service is called Arystan Café.
Passengers can purchase:
- Snacks and hot meals.
- Beverages and desserts.
- Promotional items and travel accessories.
The menu is available on all flights and meals are served in individual packaging.
The airline regularly updates its assortment based on passenger preferences.
In February 2026, the menu was expanded with:
- More budget options starting from 200 tenge.
- New snacks and pastries.
- Updated hot meal categories.
New additions include quesadillas, croissants, pies, combo offers, chocolates and juices.
Why pre-ordering is the most выгодный option
FlyArystan recommends ordering meals in advance via its website or mobile app.
Pre-ordering gives passengers several key advantages:
- Guaranteed availability of selected items.
- Priority serving onboard.
- Savings of up to 30% compared to inflight purchases.
During flights, some menu items may sell out due to high demand.
What meal sets include
The composition of meal sets depends on the flight route.
On international flights, sets usually include:
- Main course.
- Salad.
- Bread.
- Snack and cheese.
- Beverage.
On domestic routes, sets typically include:
- Main course.
- Snack.
- Beverage.
Passengers can also choose special meal options:
- Children’s meals.
- Vegetarian options.
- Gluten-free menus.
- Diabetic meals.
Sets are available for breakfast, lunch, dinner or snacks regardless of departure time.
Seasonal offers and special sets
The airline also introduces seasonal promotions.
For example, during Ramadan, passengers can pre-order a special Iftar set that includes:
- A choice of hot dishes — plov or pumpkin manti.
- Salad mix and bread.
- Water and dates.
Such offers are designed to meet passengers’ cultural and dietary needs.
How to order meals
Meals can be pre-ordered no later than 24 hours before departure.
Passengers can do this:
- On the airline’s website in the booking management section.
- Through the FlyArystan mobile app.
Payment options include bank cards and airline vouchers.
Onboard, payments are accepted via:
- Bank cards.
- Cash.
- Contactless methods such as Apple Pay, Samsung Pay and Google Pay.
Passengers should note that card transactions may be processed later due to limited internet connectivity during flights.
How passengers can provide feedback
If questions arise during the flight, passengers are advised to contact the cabin crew immediately.
Official feedback and suggestions can also be submitted through the airline’s website.
According to FlyArystan, passenger feedback plays an important role in improving onboard service.
